Customer Support
Eka Systems believes that an investment in an energy communications infrastructure is only valuable when it is supported by a commitment to superior customer service.
As your partner in advancing your utility toward the Smart Grid, Eka Systems works with you to develop a detailed system deployment and training plan that is specifically tailored to the unique demands of your service area. Our comprehensive support services give our clients direct access to Eka team members during every step of the planning and deployment process. And when the system is up and running, you can be sure that our experts will be ready to answer any questions you may have.
Eka team members are dedicated to delivering the industry’s most responsive and effective customer service with unparalleled attention to the needs of our clients.
For more details, please contact us at 1-877-eka-knows or by email at support@ekasystems.com
Eka Systems also conducts training for our channel partners, system integrators and OEMs.
To find out more, email training@ekasystems.com
or call 301-515-7118, x-211
Training
In addition to the training that is delivered with on-site installation services, Eka Systems also offers system training through quarterly and custom training workshops.
Quarterly training workshops - Eka Systems conducts quarterly training workshops at our facilities in Germantown, Maryland. These workshops are geared toward supervisors and other individuals with responsible for daily maintenance and system operations. This optional training is ideal for clients who have not selected on-site services, and for those who want to train new employees on an ongoing basis.
Custom training workshop - Training workshops can be tailored to a client’s specific system installation, configuration and training needs.
To learn more, please contact us at 1-877-eka-knows or by email at training@ekasystems.com.